Regional Supervisor
HybridAbergavenny, Wales, United Kingdom
Job Summary
Train, coach, and support Collection Technicians across the Midlands region through field-based mentoring and performance monitoring. Conduct planned and unannounced audits to ensure compliance with standard operating procedures and Chain of Custody requirements. Identify training needs, deliver retraining, and support recruitment, induction, and competency sign-off for new staff. Maintain accurate training and audit records while providing tablet and system training. Act as a positive ambassador for Seren Laboratory Services Ltd, promoting quality, professionalism, and excellent customer service. Requires a full UK driving licence and extensive travel throughout the region. Join a growing organisation dedicated to delivering testing services that contribute to the health and safety of society.
Required Qualifications
- Experienced in training and coaching individuals in a field-based environment
- Trained in urine and saliva collection processes, including both digital and paper-based collections
- Excellent communication, presentation, and organisational skills
- Strong attention to detail with the ability to work independently and manage multiple priorities
- Committed to maintaining confidentiality, quality standards, and regulatory compliance
- Full UK driving licence
- Willingness to travel extensively throughout the Midlands region
Desired Qualifications
- If you are passionate about quality, training, and developing high-performing teams
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