Regional Service Support Manager
$85,000–$95,000 year
RemoteUnited States
Job Summary
Conduct quarterly update calls with dealers to relay factory initiatives and resolve customer problems involving premature product failures. Visit end-user customers and dealer locations to inspect technical libraries, train staff on service tools and warranty claims, and verify compliance with ESG warranty policies. Provide technical maintenance and repair training for dealership personnel while troubleshooting Elgin Sweeper, Vactor, and Truvac products. Assist in direct equipment repairs when dealer technicians are unavailable and document service problems in the ESG Service Cloud system. Perform annual service evaluations to develop corrective action plans and submit regular reports identifying accomplishments and follow-up needs. Travel up to 75% of the time to support these duties.
Required Qualifications
- College Degree in a Technician Field Preferred or other education and experience in service, engineering, or maintenance related field may be accepted in lieu of formal education
- A minimum of five years of vehicle service experience, vehicle repair, fluid power, electronics or related technologies
- Strong interpersonal, organizational, presentation, and problem solving skills
- Self-motivated with a high level of mechanical aptitude
- Experience in the following systems diagnosis, analysis and repair: Electrical, Pneumatic, Hydraulic, Hydrostatic and structural repair
- Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of equipment. Including, but not limited to hydraulic, electronic, pneumatic, auxiliary engines, PTO, structural and mechanical systems
- Extensive skill and experience using OEM scan tools (John Deere, Danfoss and Vanasco), with demonstrated ability to follow diagnostics and test procedures
- Demonstrated performance in following areas: Customer and dealer support, Vehicle and equipment maintenance, Product training and education
- Excellent written and oral communication skills
- Excellent customer handling skills
- Ability to operate various office equipment including but not limited to Computer, computer projector, digital camera
- Ability to travel up to 75% of the time
Desired Qualifications
- College Degree in a Technician Field Preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.