Regional Service Manager
On-site · Tokyo, Tokyo, Japan
Job Summary
Lead regional field support operations and end-user computing services from the Tokyo office. Drive end-to-end service delivery across designated regions, including planning, transitions, and ongoing BAU support; manage client relationships, conduct service reviews, and collaborate with global processes. Own vendor governance, contract compliance, and billing, and oversee escalation handling. Guide and develop remote desktop support teams and field engineers, optimize workforce planning, and ensure compliance with patch management, endpoint security, and desktop lifecycle practices. Provide technical consulting on end-user computing environments and oversee Windows and Mac support, SCCM or equivalent tools, and asset/inventory management. Requires a Bachelor’s degree (or equivalent), 8+ years of EUC/field services experience, ITIL (preferred), and native Japanese with business-level English.
Required Qualifications
- Bachelor’s degree (or equivalent experience)
- 8+ years of experience in EUC, technical support, or field services management
- ITIL certification (preferred)
- Native Japanese, Business English level of communication
Desired Qualifications
- 8+ years of experience in EUC, technical support, or field services management
- ITIL certification (preferred)
- Native Japanese, Business English level of communication
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