Regional Service Manager
Remote · Los Angeles, California, United States
Job Summary
Regional Service Manager to lead and expand our field service network in Southern California from Los Angeles. Responsibilities include building and managing a network of authorized service providers for in-home and on-site product service, negotiating service rates, training sales representatives, customers, installers, and service agents on products, troubleshooting escalated field issues, supporting major product installations, providing development support to regional service teams and technical specialists, collaborating with engineers to resolve product performance or quality issues, interfacing with code officials, representing the company on off-site visits, and driving customer service and business goals in a remote-capable role.
Required Qualifications
- Bachelor's degree (or equivalent experience) in electrical, electronics, plumbing, hydronics, or boiler systems
- Plumbing/HVAC/electrical or Gas background
- 5+ years of experience troubleshooting residential and commercial gas water heaters and boiler systems
- Proven training/teaching experience
- Excellent written and verbal communication skills
- Self-motivated with a strong work ethic and ability to thrive in a remote environment
- Excellent time management and multitasking skills
- Strong technical and analytical skills
- Ability to build relationships and collaborate effectively with diverse stakeholders
- Proficiency in Word, Excel, PowerPoint, and web-based tools
- Commitment to customer service and achieving business goals
- High integrity, honesty, and professionalism
- Ability to work independently while fostering a team environment
- Preferred: Engineering degree
- 2+ years of experience managing a territory
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.