Regional Service Manager - LATAM
On-siteSão Paulo, São Paulo, Brazil
Job Summary
Partner with local Sales leadership to integrate service strategies with regional commercial objectives and identify initiatives supporting customer retention and business growth. Lead and develop a team of Service Managers, Coordinators, Field Engineers, and Senior Engineers through coaching, feedback, and direction aligned with performance goals. Recruit, onboard, and train new team members while coordinating resources for preventive maintenance, equipment modifications, troubleshooting, and customer training. Build a culture of accountability, safety, and continuous improvement across the region. Work closely with Area Sales Managers and Learning & Development teams to develop retention strategies, identify growth opportunities, and create programs that improve productivity and knowledge sharing. Drive operational excellence and exceed business objectives across Latin America.
Required Qualifications
- Bachelor's degree in Engineering, Operations, or a related technical field
- Minimum of 5 years of experience in Field Service Engineering, Technical Support, or a similar technical leadership role
- Experience managing technical teams in a customer-focused environment
- Professional fluency in English, Spanish, and Portuguese
- Strong understanding of service operations, customer experience, and business partnership
- Uses strong analytical skills to translate complex technical and operational data into actionable business decisions
- Builds trusted relationships with customers, employees, and stakeholders across cultures and functions
- Communicates clearly and confidently, with the ability to influence and inspire others
- Works independently while applying sound judgment and ownership
- Creates collaboration across multicultural teams and diverse perspectives
- Applies structured problem-solving methodologies to identify root causes and deliver sustainable solutions
- Maintains a strong focus on results, quality, and customer satisfaction
- Brings energy, urgency, and a proactive mindset to every challenge and opportunity
- The role is based in São Paulo, Brazil
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