Regional Service Coach - West-1

Drive end-to-end service excellence processes across assigned dealerships by conducting periodic audits, performing root-cause analysis, and implementing corrective actions using PDCA methodology. Coach dealership teams on defined service processes through surprise checks, refresher training, and orientation for new joiners while ensuring adherence to service standards and DMS data accuracy. Collaborate with cross-functional teams and DICV Service HQ to align operations with customer service transformation initiatives and monitor KAIZEN activities for continuous improvement. Create and present operational performance reports for section head review, track audit observations, and prepare related documentation. Requires 5-7 years of automotive service operations experience, frequent travel, and proficiency in MS Office and Power BI.