Regional Quality and Planning Manager
$100,000–$115,000 year
On-siteBoston, Massachusetts, United States
Job Summary
Produce recurring regional KPI, ridership, and service performance reports while analyzing metrics like on-time performance, utilization, and schedule adherence. Review routes, schedules, and service levels to evaluate alignment with demand, then monitor variances between planned and operated service to track operational leakage. Partner with Operations, Customer Success, Safety, and local leadership teams to identify trends, support continuous improvement initiatives, and standardize reporting methodologies across the region. Escalate unresolved concerns and maintain action trackers to ensure accountability for service quality and operational efficiency.
Required Qualifications
- Experience in transportation, transit operations, shuttle operations, logistics, operations planning, analytics, or a related field
- Strong analytical and problem-solving skills with the ability to interpret operational data and identify trends
- Experience creating recurring reports, dashboards, scorecards, and operational summaries
- Advanced proficiency in Microsoft Excel or Google Sheets
- Strong communication skills with the ability to present findings to both operational and non-technical audiences
- Strong organizational skills with the ability to manage multiple priorities and recurring deadlines
- Detail-oriented with strong follow-up and documentation skills
- Ability to work collaboratively across multiple teams and locations in a regional support environment
- Bachelor's degree in Analytics, Planning, Transportation, Business, Operations Management, or a related field
Desired Qualifications
- Experience supporting fixed-route shuttle, commuter transportation, paratransit, microtransit, or campus mobility operations
- Familiarity with operational KPIs including on-time performance, ridership, utilization, missed trips, cancellations, service hours, and schedule adherence
- Experience supporting client reporting, QBRs, quality assurance programs, or continuous improvement initiatives
- Understanding of route planning, schedule development, blocking, run structure, or transportation service planning concepts
- Experience working in a regionalized or centralized operational support function
- Experience with Tableau, Power BI, Samsara, TripShot, or similar reporting and operational systems
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