Regional Operations Manager
$110,000–$120,000 year
On-site · Seattle, Washington, United States
Job Summary
Regional Operations Manager overseeing LIHI’s property management and permanent supportive housing portfolio, providing leadership to on-site teams, driving resident safety and stability, and ensuring trauma-informed, culturally responsive services. The role blends in‐office and onsite work, focuses on optimizing occupancy, revenue, and compliance while coordinating with housing management, finance, and program partners to deliver housing-first, Harm Reduction-informed services for residents with complex needs.
Required Qualifications
- Associate degree in Property Management, Human Services, Social Work, or a related field
- Minimum of six years of experience at a senior management level in residential property management, facilities management, or housing programs and services and/or a minimum of five years of progressive experience in permanent supportive housing, affordable housing, or housing programs serving people experiencing homelessness, including at least two years in a senior leadership or supervisory role
- Demonstrated experience supporting residents with complex needs, including serious mental illness, substance use disorders, and chronic homelessness
- Strong supervisory and leadership skills, including experience managing cross-functional or multidisciplinary teams
- Deep understanding of supportive housing models, including Harm Reduction and Trauma-Informed Care
- Proficiency in operational oversight, including budgeting, financial reporting, and compliance monitoring
- Experience with regulatory requirements for HUD, LIHTC, Section 8, or other affordable housing programs
- Strong communication and interpersonal skills with a commitment to racial equity, inclusion, and social justice
- Familiarity with landlord-tenant law and housing-related legal processes
- Must have a valid Washington State driver’s license and must meet Washington State minimum requirement for driver liability insurance
- Must pass motor vehicle/driving record checks
- Must have regular access to a reliable vehicle
- Must pass criminal background checks and drug screening
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