Regional Operations Manager, Employee Benefits - IAS Northeast

Regional Operations Manager, Employee Benefits at The Baldwin Group oversees day-to-day operational activities for the Employee Benefits region, drives compliance and process improvements, analyzes operational data and KPIs, and supports regional integration during organizational changes. Responsibilities include monitoring workflows, ensuring service excellence and regulatory adherence, optimizing agency management systems, reporting to regional leadership, and guiding regional staff on policies, procedures, and system usage. Requires advanced organizational and problem-solving skills, strong communication and stakeholder management, and proficiency with Microsoft Office and agency management platforms. Bachelor’s degree in business or related field and 4–6 years in insurance brokerage operations are preferred. Starting pay is $110,000+ annually with hybrid work arrangement.