Regional Operations Manager - Care
$65,000–$70,000 year
HybridSouthampton, England, United Kingdom or New Malden, England, United Kingdom
Job Summary
Lead and develop provision across seven elderly care services in the South region, ensuring resident experience, high-quality governance, and CQC compliance. Maintain occupancy levels, oversee financial performance and budget variances, and provide operational leadership to registered home managers. Embed continuous improvement through service audits, lessons learned from incidents, and implementation of organizational systems. Monitor quality and safety against key performance indicators, ensuring all homes achieve a minimum Good CQC rating while sharing best practice. Manage admissions, needs assessment, nutrition, and medication processes to support resident health and wellbeing.
Required Qualifications
- A track record of multi-site operational delivery in a regulatory (ideally elderly care) setting
- Strong people leadership skills; has managed a geographically dispersed workforce using a coaching style; can evidence best practice approach to recruitment, engagement and talent management
- Working knowledge of quality and regulatory compliance as it relates to elderly care provision; in particular the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010, the Care Quality Commission (Registration) Regulations 2009 and the Care Act 2014/15
- Experience in managing large operating budgets; has achieved and occasionally exceeded challenging budgetary targets
- Able to build brand and service reputation through the development of strong working relationships with internal and external stakeholders
- A highly effective communicator; exploits available technology and tools to ensure team members get the right knowledge and information about the right things at the right time
- A Relevant Care related qualification (e.g. NVQ L5 Diploma in Social Welfare/Community Support)
Desired Qualifications
- regulatory (ideally elderly care) setting
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