Regional Operations Leader

Execute operational priorities supporting strategic growth, client service delivery, and process improvement initiatives. Implement an effective operating model that integrates onshore and offshore teams while driving adoption of technology and automation. Manage end-to-end service reviews, optimize client workflows, and ensure timely handling of escalations with documented lessons learned. Lead risk, compliance, and governance efforts to meet regulatory requirements and foster a secure business environment. Manage and develop onshore and offshore team members through objective setting, performance reviews, and inclusive culture building.