Regional Operations Director
RemoteUnited States
Job Summary
Lead day-to-day performance across multiple HVAC and Plumbing branches in the Mid-Atlantic region by maintaining a structured weekly operating cadence, reviewing branch-level P&L accountability, and surfacing issues to drive corrective action. Serve as the primary escalation point for operational challenges while enforcing safety standards, EPA, and OSHA compliance. Optimize install slot utilization, drive membership capture rates, and align installer headcount to demand forecasts. Coach branch-level operations and service managers, support technician staffing and certification compliance, and deliver structured weekly performance reporting using ServiceTitan. Support the operational onboarding and integration of acquired brands, ensuring new locations adopt standard processes and performance benchmarks within defined timelines.
Required Qualifications
- 7–10+ years of operational leadership in HVAC, Plumbing, Mechanical Services, or related trades
- Multi-site or multi-brand operations management experience strongly preferred
- Hands-on experience with ServiceTitan or a comparable field service management platform required
- Experience in a private equity-backed or acquisition-growth environment a plus
- Familiarity with the Mid-Atlantic market (DC, MD, VA, DE, PA, NJ) preferred
- Deep understanding of HVAC and Plumbing field operations — service, installation, dispatch, and warehouse
- Strong financial acumen — comfortable owning and driving performance against a P&L
- Data-driven decision-maker who translates metrics into operational action
- Knowledge of EPA, OSHA, licensing, and industry compliance requirements
- Strong leadership, communication, and coaching abilities
- Ability to manage through ambiguity and lead teams through change, including post-acquisition transitions
- Candidates must be located within or willing to regularly travel throughout Mid-Atlantic region
Desired Qualifications
- Multi-site or multi-brand operations management experience strongly preferred
- Experience in a private equity-backed or acquisition-growth environment a plus
- Familiarity with the Mid-Atlantic market (DC, MD, VA, DE, PA, NJ) preferred
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