Regional Operations Center Specialist
$41,600–$60,632 year
On-site · Brockport, New York, United States
EXPIREDBrockport, New York, United StatesOn-siteFull Time$41,600–$60,632 yearMid LevelAssociates DegreeUnknown
Type
Full Time
Level
Mid Level
Education
Associates Degree
Company size
Unknown
Job Summary
ROC Specialist responsible for 24/7 incident management for a hybrid-fiber coaxial plant network; monitor plant performance for optimal service delivery; dispatch maintenance teams to fix outages or identify impairments; support end users and collaborate with teams to keep Spectrum services connected and responsive. Emphasizes strong communication, adaptability, troubleshooting, and teamwork in a fast-paced environment to ensure network reliability and customer satisfaction.
Required Qualifications
- Experience: Cable/telecommunications experience such as Field Operations or Maintenance Tech of at least 1 year; Dispatch, Call Center Tier or help desk support experience of at least 1 year
- Technical Skills: A solid understanding of Hybrid Fiber Coaxial (HFC) network concepts, DOCSIS, end-user support principles; ability to use tools to effectively troubleshoot basic HFC related issues
- Skills: Strong communication, adaptable, quick learner
- Abilities: Troubleshooting, problem solving, works well on teams
- Schedule: Must be able to work all shifts including evenings, weekends and some holidays
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