Regional Mgr-Aftermkt
$31,200–$31,200 year
RemoteUnited States or Stoughton, Massachusetts, United States
Job Summary
Create and implement a comprehensive annual business plan for the region, tracking weekly progress against budget to achieve growth targets. Manage a region encompassing 10+ states, dealers, distributors, and fleets to drive sales and profit goals through value selling and customer analytics. Spend 60-70% of time fully engaged in outside selling and customer-facing activities, with 50% dedicated to new account development and 40% to existing customer management. Collaborate daily with sales leadership and an inside sales partner to develop promotions, ensure timely communication regarding customer issues, and report performance metrics tied to aftermarket objectives. Maintain exemplary professional presence with all customers, prospects, and suppliers while exercising sound judgment in stressful situations.
Required Qualifications
- Bachelor's degree
- 10+ years of commercial vehicle aftermarket selling or service support in the field
- Proven track record of achieving targets
- Above average knowledge of commercial vehicle industry to include semi-trailers
- Basic understanding of parts and service in on/off highway industry
- Ability to define the issue, weigh the options and select an action to resolve the situation
- Ability to objectively assess a situation, gather all pertinent information and come to a recommendation/conclusion
- Ability to creatively think of a win/win solution to an issue, or determine that additional opinions are needed and seek them
- Ability to make a decision to an issue, based on financial impact to the company, understand policies and procedures, and the ability to logically support the decision made
- Ability to exercise fair and equitable judgement with consistency
- Ability to verbalize policies and procedures and the logic for each
- Ability to act professionally, and responsibly in all business dealings with customers
- Ability to handle explosive stressful situation and issues with customers
- Ability to make both formal and informal presentations to customers and prospective customers
- Ability to verbalize exactly what is meant
- Ability to comprehend the short & long term goals of the division and Stoughton Trailers and act upon those goals
- Ability to outline the processes and put an organization to its accomplishment that eliminates 'non-value added' steps
- Ability to persuade a customer to purchase our products and/or negotiate a resolution to an issue regarding our services and products
- Working knowledge of the company computer system in order to make use of the information for the research process to making a decision
- Understanding and working knowledge of software programs
- Ability to initiate communication with customers, employees, and suppliers with the end result of resolution to a problem and/or create opportunities
- Must be able to be a contributing member of the aftermarket team through the contribution of ideas and concepts to optimize customer experience and to outperform the competition
Desired Qualifications
- MBA
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