Regional Manager
On-siteCharlotte, North Carolina, United States
Job Summary
Review and analyze each property's performance metrics against Key Performance Indicators to ensure alignment with the business plan. Conduct site inspections, manage budgets, and execute marketing strategies while maintaining financial performance for optimal returns. Proactively contact Board Members monthly, assist in client relationships through property tours, and respond to sensitive resident or board requests. Organize Community Manager meetings, new hire training, and vendor learning presentations. Support new acquisitions, dispositions, and third-party management transitions by reviewing contract renewals and due diligence. Address performance concerns promptly and leverage client satisfaction scores to improve experiences. Travel periodically to tour properties and attend occasional evening board and annual meetings.
Required Qualifications
- 3-5 years of demonstrated experience in a similar role and/or as Community Manager
- High School diploma
- Strong working knowledge of customer service principles and practices
- Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with a similar degree of complexity
- Proficiency and a working knowledge of Microsoft Office Suite
- Valid Driver's license
- Flexibility in hours which could include nights and weekends
- Ability to react and address all emergency situations in a timely manner
- Excellent written and verbal communication skills
Desired Qualifications
- College degree
- Knowledge of CINC
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