SERVPRO of Allentown logo
SERVPRO of AllentownPosted 3 weeks ago

Regional Manager

$70,000–$80,000 year

On-siteNorcross, Georgia, United States

Full TimeEnterprise

Job Summary

Lead janitorial operations across assigned facilities by reporting to the National Director of Operations and acting as the primary liaison with client site-level management. Represent the company in daily, weekly, and ad hoc client meetings and audits, responding to reports to maintain compliance and meet Key Performance Indicators. Lead and mentor Site Managers of multiple locations to deliver high-quality cleaning services while inspecting work areas regularly. Monitor contract performance, including financial metrics and service quality, and collaborate with internal teams to optimize operations and drive continuous improvement. Conduct ongoing audits of service performance versus scope and project directives, completing all reporting requirements daily, weekly, and monthly. Manage budgets across the region for labor and materials, monitoring labor hours and overtime. Ensure full compliance with workplace safety regulations and collaborate with HR to ensure proper onboarding, training, and payroll accuracy. Be reasonably available outside of regular business hours to respond to urgent operational or safety issues. Requires bilingual English and Spanish skills, a bachelor's degree preferred, and a minimum of five years managing janitorial contracts.

Required Qualifications

  • Bilingual in English and Spanish
  • Minimum of 5 years of experience managing janitorial contracts
  • Strong leadership, team development, and performance management skills
  • Excellent communication and interpersonal abilities to maintain positive client relationships
  • Proven track record of successfully managing and growing client accounts
  • Proficiency in Microsoft Office Suite and other relevant software
  • Reliable transportation, valid driver's license, and good driving record
  • Must be able to lift and/or carry up to 25 pounds frequently
  • Must be able to work in varying warehouse environments and temperatures, including exposure to noise, heat, cold, and indoor/outdoor conditions

Desired Qualifications

  • Bachelor's degree in business management, Operations, or a related field

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