Regional Manager
$70,000–$100,000 year
On-siteQueens, New York, United States
Job Summary
Establish and maintain excellent client relationships by conducting walk-throughs, translating needs to team members, and resolving complaints promptly. Oversee regional payroll, audit account spreadsheets, and manage profitability across all service locations within the assigned region. Perform quarterly location inspections, ensure policy compliance including eHub and trainings, and handle hiring, onboarding, and progressive discipline. Scout new opportunities, upsell services, and manage overtime while remaining on-call for emergency situations evenings and weekends. Contribute to client business reviews and P&L insights to drive growth and operational excellence.
Required Qualifications
- A proven track record of success in managing and leading teams within the commercial cleaning industry
- Detail-oriented and possessing strong communication skills (email, phone)
- Results-oriented, with the ability to resolve challenges and emergencies at a moment's notice
- Ability to handle multiple projects simultaneously
- Customer-focused with a can-do approach to problem-solving
- Knowledge of administrative and clerical procedures
- Working knowledge of email, spreadsheets, smartphones, and relevant software applications
- Clean DMV record & license
- Strong unwavering ability to use technology
- Applicants must be 18 years of age or older to be considered for employment
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