Regional Manager

Establish and maintain excellent client relationships by conducting walk-throughs, translating needs to team members, and resolving complaints promptly. Oversee regional payroll, audit account spreadsheets, and manage profitability through expense control and P&L insights. Perform quarterly location inspections to ensure compliance with standards and SLAs, reporting deficiencies for timely resolution. Manage staffing changes, minimize overtime, and handle emergency on-call coverage for evenings and weekends. Train and mentor team members, conduct performance reviews, and oversee hiring and onboarding processes. Escalate client issues to senior leadership and contribute to business reviews while ensuring adherence to employee policies and progressive discipline.