Regional Manager
$70,000–$100,000 year
On-siteMiami, Florida, United States
Job Summary
Establish and maintain excellent client relationships by conducting walk-throughs, translating needs to team members, and resolving complaints promptly. Oversee regional operations including payroll entry, account spreadsheets, and quarterly inspections to ensure compliance with standards and SLAs. Manage profitability and expenses for all service locations, track scheduled services, and minimize overtime while notifying HR of staffing changes. On-call for emergency situations during evenings and weekends. Train and mentor team members, conduct performance reviews, and oversee screening, hiring, and onboarding while ensuring progressive discipline policy adherence.
Required Qualifications
- A proven track record of success in managing and leading teams within the commercial cleaning industry
- Detail-oriented and possessing strong communication skills (email, phone)
- Results-oriented, with the ability to resolve challenges and emergencies at a moment's notice
- Ability to handle multiple projects simultaneously
- Customer-focused with a can-do approach to problem-solving
- Knowledge of administrative and clerical procedures
- Working knowledge of email, spreadsheets, smartphones, and relevant software applications
- Clean DMV record & license
- Strong unwavering ability to use technology
- Applicants must be 18 years of age or older to be considered for employment
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