Regional Manager, Health Services
$72,000–$90,000 year
On-siteOttawa, Ontario, Canada
Job Summary
Operate Laboratory and Health Services Centers across multiple locations by transforming delivery models, managing regional budgets, and overseeing maintenance programs. Build and lead high-performing teams through strategic hiring, performance management, and coaching while fostering positive employee relations and compliance with HR policies. Analyze workflow processes to ensure cost, quality, safety, and customer experience metrics are met, conducting regular reviews and implementing corrective actions. Liaise with clients to address inquiries and concerns, and collaborate with the Business Development team to establish new client relationships. Participate in continuous improvement projects and health safety initiatives while pursuing ongoing education on industry trends and regulations.
Required Qualifications
- Relocation Assistance as Required
- Post-Secondary education in Healthcare, Science or Business
- 3+ years of leadership experience in a high paced, customer facing environment
- Previous related experience required to perform job: 3-5 years
- Lean Six Sigma and/or Change Management training
- Proven attention to detail
- Excellent organizational skills
- Prioritization skills
- Time management skills
- Ability to manage multiple items effectively
- People manager experience
- Ability to develop talent
- Ability to build high performing teams
- Effective communication skills
- Ability to work effectively with all levels of management and non-management
- Strong team player
- Ability to work independently
- High degree of initiative
- Demonstrated customer focus
- Ability to engage direct/indirect reports
- Promote a customer centric environment
- Highly motivated individual
- Proven track record of delivering results on multiple priorities
- Meeting competing deadlines
- Knowledge of technical procedures as they apply to laboratory testing
- Knowledge of shipment logistics
- Knowledge of specimen
- Understanding of laboratory operations
- Understanding of processes
- Understanding of key performance indicators
- Understanding of customer care best practices
- Demonstrated ability applying that knowledge in high volume, time sensitive environment
- Promoting and championing a healthy and safe environment
- Participate in and implement health and safety programs and activities such as training, communication, inspection, investigation and general safety promotion
Desired Qualifications
- Understanding of laboratory operations, processes and key performance indicators
- Understanding of customer care best practices and demonstrated ability applying that knowledge in high volume, time sensitive environment
- Promoting and championing a healthy and safe environment
- Participate in and implement health and safety programs and activities such as training, communication, inspection, investigation and general safety promotion
- Proficient computer skills (MS Office and applicable software applications)
- Ability to manage multiple items effectively
- Experienced people manager with the ability to develop talent and building high performing teams
- Effective communication skills and the ability to work effectively with all levels of management and non-management
- A strong team player with the ability to work independently with a high degree of initiative
- Demonstrated customer focus with the ability to engage direct/indirect reports to promote a customer centric environment
- Highly motivated individual with a proven track record of delivering results on multiple priorities while meeting competing deadlines
- Pursue ongoing continuing education to ensure awareness of new industry or regional trends, developments, laws regulations, and technology
- Support the Business Development team with the establishment of new clients
- Oversee maintenance and renovation programs for each location in the region in conjunction with the Manager, Support Services
- Post-Secondary education in Healthcare, Science or Business 3+ years of leadership experience in a high paced, customer facing environment is preferred
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