Regional Intake Manager
On-siteSarasota, Florida, United States
Job Summary
Manage the patient intake process for a designated region of Sage Infusion centers, supervising Patient Support Representatives to ensure timely and accurate processing of referrals and insurance verifications. Collaborate with clinical teams to coordinate appointments and treatment plans while resolving complex intake issues and escalations. Monitor key performance indicators, conduct regular team meetings, and implement quality control measures for documentation. Liaise with healthcare providers and insurance companies to support seamless referrals. Travel within the assigned region in Fort Myers, Venice, and Sarasota as needed.
Required Qualifications
- Bachelor's degree in Healthcare Administration, Business, or related field
- 5+ years of experience in healthcare operations, with at least 2 years in a supervisory role
- Strong knowledge of medical terminology, insurance processes, and healthcare regulations
- Excellent leadership and team management skills
- Strong problem-solving and analytical abilities
- Proficiency in healthcare software and Microsoft Office Suite
- Experience in customer service and conflict resolution
- Ability to travel within the assigned region as needed
- Background screening through the Care Provider Background Screening Clearinghouse
Desired Qualifications
- Familiarity with infusion therapy or specialty pharmacy intake processes preferred
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