Regional Host Account Manager
RemoteUnited States
Job Summary
Lead a team of Host Account Managers by coaching, developing, and managing personnel to foster a culture of accountability and high performance. Monitor regional KPIs including occupancy, retention, CSAT/NPS, ticket responsiveness, and portfolio health to drive results and identify risks before they escalate. Conduct regular one-on-ones and performance reviews while serving as the senior escalation point for complex host issues. Partner cross-functionally with Product, Operations, Trust & Safety, Member Support, and Data teams to improve the overall host experience. Support hiring, onboarding, and ramping new Host Account Managers while establishing consistent operating standards. Stay close to the work by understanding policies, workflows, and platform capabilities to model excellence. Fully remote position with competitive compensation including equity, bonuses, and comprehensive healthcare.
Required Qualifications
- 5+ years in Customer Success, Account Management, Client Success, or Host Relationship Management
- at least 2 years leading people
- Demonstrated success developing individuals into high-performing team members through consistent coaching and feedback
- Comfortable managing competing priorities while balancing people leadership with operational execution
- Able to interpret performance metrics, identify trends, and translate insights into clear actions for your team
- Strong background managing high-touch customer or client relationships in fast-paced, service-oriented environments
- Exceptional written and verbal communication with the ability to influence direct reports, cross-functional partners, and senior leadership
- Passion for PadSplit's mission and a willingness to stay close to the work while continuously improving the host experience
- Must be authorized to work in the United States
- Must complete an I-9 form
- Must participate in E-Verify
Desired Qualifications
- Marketplace Knowledge — Experience in property management, hospitality, real estate, or marketplace businesses
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