Regional Head of Services (APAC)
On-sitePune, Maharashtra, India
Job Summary
Lead the APAC services organization by translating global strategy into local execution, resolving recurring business-as-usual requirements, and managing feed enhancements. Oversee implementation, partner solutions, and technical client support while building a regional team capable of handling complex, data-intensive projects. Establish operational models to mitigate escalations, reduce time-to-value, and drive clear KPIs for service predictability and customer satisfaction. Partner with Sales, Engineering, and global teams to integrate local client needs into the roadmap. Manage distributed teams across the Asia Pacific region with dual reporting lines, ensuring alignment with VP, Global Services & Delivery.
Required Qualifications
- Minimum 10+ years of experience in professional services within a high-growth, data-intensive SaaS or fintech environment
- Proven track record in regional leadership, specifically managing distributed teams across the APAC region
- Deep expertise in complex implementation methodologies, partner services models, and technical client support
- Strong analytical skills with a focus on metrics-driven performance and operational excellence
- Ability to navigate and solve for recurring escalations while balancing long-term strategic initiatives
- Experience in collaborating with global headquarters while maintaining autonomy and local accountability
- Applicants must have legal authorization to work in the country where this role is based on the first day of employment
- Visa sponsorship is not available for this position
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