Regional Director, Ticket Operations (57332)
On-siteBirmingham, Alabama, United States or Birmingham, England, United Kingdom
Job Summary
Oversee all facets of ticket operations for events across multiple venues within the region, including in-person and virtual support. Manage the renewal process for season tickets at each location, handling invoicing, inventory, and distribution of all-season plans. Collaborate with sales, marketing, finance, and other departments to align on ticketing needs, financial reporting, and event planning. Administer and maintain all ticketing system operations, uploading events across regional platforms and overseeing vendors like Tickets.com and Ticketmaster. Manage budget goals for ticket operations, monitor operating expenses, and ensure the security of box offices through daily revenue reporting and fund safeguarding. Provide coaching, training, and feedback to ticket operations staff across the Gwinnett Stripers, Birmingham Barons, and Rome Emperors.
Required Qualifications
- Strong attention to detail
- Excellent communication
- Exceptional customer service skills
- Proven ability to adapt to changes
- Ability to work under pressure
- Proficiency with Microsoft Office programs: Outlook, Excel, Word, PowerPoint
- Extensive experience with ticketing platforms, particularly Tickets.com and Ticketmaster
- Experience with related tools such as EMT, FEVO, and Access Manager
- Ability to work independently
- Ability to foster collaboration and effective working relationships across teams
- Strong oral and written communication skills
- Analytical capabilities
- Ability to motivate and manage ticket operations staff at multiple locations
- A minimum of 4 years of experience managing ticket operations in a similar environment
Desired Qualifications
- Bachelor's Degree in Business, Sports Management, or a related field
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