Regional Director - Customer (East)
$140,000–$140,000 year
HybridThetford, England, United Kingdom
Job Summary
Lead regional customer strategy and drive delivery of exceptional outcomes by developing service improvements that enhance both customer and colleague experiences. Utilize customer insight and operational data to shape priorities, while maintaining trusted relationships with Heads of Service and senior stakeholders across Housing, Property, and Compliance. Act as an ambassador for customer excellence, influencing buy-in from executive partners and local authorities to ensure services remain compliant, efficient, and aligned with organizational objectives. Balance strategic direction with operational execution to lead high-performing teams through change, ensuring locally responsive and commercially sustainable service delivery across the region.
Required Qualifications
- significant senior leadership experience within housing or a similarly customer-centric and regulated environment
- a proven track record of developing and successfully implementing customer, operational or service transformation strategies
- demonstrable experience improving customer satisfaction, service delivery and colleague engagement
- outstanding stakeholder management skills with the ability to influence, challenge and gain commitment at all levels
- strong commercial awareness and experience managing significant operational budgets
- deep knowledge of the region, its communities and demographics, either through living and working locally or through extensive professional experience within the area
- the ability to balance strategic thinking with operational delivery and execution
- the credibility and relationship-building skills to continue the excellent partnerships already established across the business
Desired Qualifications
- a genuine passion for customers, communities and creating services that make a meaningful difference
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