Regional Customer Service/Sales Manager
On-site · Mountain Lakes, New Jersey, United States
Mountain Lakes, New Jersey, United StatesOn-siteFull TimeMid LevelAssociates DegreeUnknown
Type
Full Time
Level
Mid Level
Education
Associates Degree
Company size
Unknown
Job Summary
The Regional Customer Service/Sales Manager will oversee sales and customer service objectives for a designated region, ensuring sales targets are set and met. Responsibilities include training regional advocates, monitoring performance through KPIs, troubleshooting issues, and preparing analytical reports for management. The role requires a strong background in call center operations, sales, and supervisory skills, alongside excellent communication and problem-solving capabilities.
Required Qualifications
- Associates degree or higher
- Call center, customer service, sales, and supervisory experience
- Proficiency with technology, especially computers, software applications, and phone systems
- Must be proficient in Excel
- Exceptional verbal and written communication skills
- Strong understanding of company products, policies, and services
- Ability to coach, train, and motivate employees and evaluate their performance
- Excellent problem solving, leadership, and customer service skills
- Analytical, efficient, and thorough
- Ability to remain calm and courteous under pressure
Desired Qualifications
- Ability to work independently with accountability and ownership
- Planning, organizing and multi-tasking skills along with disciplined time management
- Attention to detail and follow through
- Focus through ambiguity
- Persuasive approach to influence outcome
Additional Requirements
- Applicants must have a flexible work schedule
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.