Regional Collections Manager, Riverline (Nigeria)
On-siteLagos, Lagos, Nigeria
Job Summary
Analyze regional portfolio and repayment trends to design daily, weekly, and monthly strategies that improve collection rates from delinquent customers. Conduct mystery market visits to assess sales quality, identify disabled lamps, and gather insights for strategic direction. Provide weekly updates to zonal credit analysts on field interventions, results, and customer insights. Design, pilot, and operationalize collection processes to ensure better repayments and satisfaction. Collaborate with Area Business Managers and Field Sales Executives to repossess products and report product tampering or fraudulent practices. Train agents on repossessions and difficult collection scenarios while driving operating rhythms to ensure timely task completion. Recruit and set up cash collection centers for key areas. Work with cross-functional teams to maintain loan portfolio health and lead consumer protection efforts.
Required Qualifications
- Bachelor's degree/Higher Diploma related to Finance, Community Development, Communication, Credit Risk Management or related fields
- At least 3 years of work experience in a similar position with field experience and collaborating with rural customers settlements
- Strong experience from Microfinance/ Fintech or banking background on Credit Collections debt recovery preferable
- Clear and straight to the point communication skills with fluency in English and Language of assigned territory
- Clear thinking/problem-solving ability
- Excellent issue-tracking and resolution skills
- Able to manage multiple tasks at the same time diligently and accurately
- Can work with multiple sales teams and cross-functional teams seamlessly
- Familiar with the territory
Desired Qualifications
- Enthusiastic about working in the field to drive collections, resolving issues, and enhancing the customer experience
- Enthusiastic about collaborating with rural customers & resolve customers issues
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