Regional Clinical Specialist
On-siteBoston, Massachusetts, United States
Job Summary
Provide technical, clinical, and product support during EP procedures and oversee successful deployment and integration of the company’s technologies in clinical settings. Serve as an on-site expert in the EP lab, offering real-time guidance to physicians and staff on the use of company products. Collaborate with Regional Account Executives to support pre- and post-sales activities including product evaluations, troubleshooting, and in-servicing. Deliver ongoing clinical training and education to healthcare professionals, ensuring optimal use of the company’s technology and promoting clinical excellence. Maintain accurate, up-to-date records in the CRM system, including account activity and procedural data. Share customer-related insights into product-development and marketing teams based on field experience and physician input.
Required Qualifications
- Bachelor's degree in science/engineering (biomedical preferred) or related field or equivalent experience in cardiac electrophysiology
- Minimum of 2 years of relevant medical device clinical support experience is preferred
- Previous cardiac electrophysiology mapping experience is preferred but not required
- In-depth knowledge of cardiac diseases, treatments, and how cardiac mapping technology fits into the clinical workflow
- Strong communication and interpersonal skills to work effectively with internal and external stakeholders at all levels
- Excellent analytical and problem-solving skills, with the ability to assess complex technical and clinical requirements
- Familiarity with hospitals, clinics and other healthcare settings
- Ability to adapt to a fast-paced, dynamic environment and effectively support multiple accounts
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