Regional Ambassadors North Coordinator

Lead a team of approximately 10 Ambassador Supervisors by providing coaching, feedback, and continuous performance tracking to ensure daily delivery operations, KPI adherence, and client satisfaction. Manage field operations by resolving incidents, launching new procedures, and communicating operational updates while reporting complex cases to HR, Product, and Logistics. Plan ambassador coverage, assign routes, and distribute territories based on team performance and capacity. Identify high-potential supervisors for promotions or role adjustments and gather field insights for strategic decision-making. Ensure consistent application of internal policies and correct use of systems like Radar and apps. Requires living in Monterrey, N.L., with one year of experience leading field logistics teams and conversational English (B2+). Join Banco Plata as we enter an accelerated growth phase to help define visit processes and contribute to the digital banking platform.