Regional Account Specialist - Infusion
$65,000–$76,000 year
On-siteTotowa, New Jersey, United States
Job Summary
Seeks out opportunities for prescriber experience process improvement and collaborates with Pharmacy OPS and outside sales to achieve prescriber experience improvement and sales goals. Achieves designated call expectations for assigned prescribers by identifying, ranking, prospecting, and developing key specialty practices in neurology, immunology, and GI accounts. Supports education delivery, forwards clinical inquiries to Staff Pharmacists, and documents all patient profile updates in the CRM. Nurtures prescriber relationships to improve loyalty while managing communication preferences and utilizing the RAMConnect Tool for efficient prescription processing. Assists operations staff with prior authorizations and ensures timely prescription renewal requests to maintain continuity of care. Works collaboratively with sales to achieve monthly, quarterly, and annual goals.
Required Qualifications
- Associate degree or equivalent program from a two-year college or technical school, or certificate program in pharmacy and/or healthcare
- Bachelor's Degree desired
- 2+ years' healthcare or customer service experience preferred. Familiar with specialty providers, clinic, and hospital communities desired
- Team player willing to accept and promote organizational goals and function with minimal supervision
- Ability to respond to common inquiries or complaints from customers, employees, or senior management
- Self-motivated and results driven
- Highly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative and office skills
- Maintain HIPAA patient confidentiality
- Familiarity with general pharmacy terminology, brand, and generic names of medications preferred
- Understanding drug reimbursement, Managed Care Medical Specialty and PBM drug benefits
- Exceptional probing and consultative communication skills
- Proficient in data entry, verbal skills, computer skills and the ability to learn the department's software system including CRM
- Percentage of Travel: 0-25%
- The physical requirements will be the ability to push/pull and lift/carry 1-10 lbs
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