Refund Operator-2

Refund Operator at Schiphol International Airport responsible for assisting international shoppers with Global Blue Tax-Free refunds, verifying and refunding Tax-Free Forms for customers outside the EU, guiding customers through refund procedures, and handling related administrative tasks. Duties include maintaining queues at service counters/kiosks, providing accurate refund information, obtaining customs stamps, assisting at Tax Refunding kiosks, producing regular reports, and collaborating with Sales Support to troubleshoot refund-related questions. Requires strong customer service in a fast-paced, cross-cultural environment; English fluency is required with Mandarin Chinese as a bonus; flexibility with hours and ability to handle cash and comply with Global Blue policies.