Refrigeration Technical Support
$65,000–$75,000 year
On-siteVernon Hills, Illinois, United States
Job Summary
Provide technical support to distributors, dealers, and customers via phone, text, chat, and the Service Department Tech Line. Review and verify labor warranty claims, support National Accounts and Consumer Products calls, and coordinate startups between KES and service providers. Identify emerging field service problems, analyze data for warranty risks, and assist the Installation Coordinator with provider contacts and invoice processing. Log all interactions in the database and respond to routine correspondence requests. Deliver scheduled on-call 24x7 Tech Line support while working Monday through Friday in the Vernon Hills office. Requires EPA Refrigerant Usage certification, two years of AC/refrigeration experience, and proficiency in Windows-based CRM and Microsoft Excel.
Required Qualifications
- EPA Refrigerant Usage certification, Type I & II
- Minimum two-year Air Conditioning/Refrigeration Education Certificate or equivalent work experience
- Windows based computer skills
- Microsoft Office proficient, especially Excel
- Must be able to understand and use CRM, SMS and entering live customer information
- Must be willing to work more than 40 hours per week
- Occasional Travel if necessary
- Applicants must be authorized to work for ANY employer in the U.S.
Desired Qualifications
- Must be able to understand and use CRM, SMS and entering live customer information
- Good communication and presentation skills
- Professional Image
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