Referral Specialist
$52,000–$62,400 year
On-siteLas Vegas, Nevada, United States
Job Summary
Serve as the primary point of contact for assigned referral sources, patients, and field-based sales partners, navigating new referrals from receipt through service determination within the LUX Infusion pharmacy network. Collect and coordinate required referral information, including patient demographics, benefits, clinical history, and prescription details, while partnering with Reimbursement Specialists to communicate benefit investigation outcomes. Maintain accurate documentation of referral activity and communications within systems of record, managing referral volume, turnaround times, and workload priorities to meet service goals. Work with Nurse Coordination and Pharmacy Operations teams to support patients requiring in-home nursing services and ensure clinical teams have necessary resources to onboard new patients.
Required Qualifications
- High school diploma or GED
- Minimum of one (1) year of experience managing patient referrals, prescription activities, or reimbursement services in infusion or specialty therapies
- Minimum of one (1) year of customer service experience in a healthcare setting (patient or provider‐facing)
- Experience with electronic health records or pharmacy patient management systems
- Working knowledge of medical or pharmacy terminology
- Proficiency with Microsoft Office (Word, Excel, PowerPoint)
- Ability to travel up to 5% for business needs, as required
Desired Qualifications
- Bachelor's degree
- Experience supporting prescriber, patient, and field‐facing communications related to infusion or specialty therapy referrals
- General understanding of prescription benefits, payer requirements, and verification processes
- Familiarity with infusion therapy workflows and patient needs
- Knowledge, Skills, and Abilities: Excellent written and verbal communication skills
- Knowledge, Skills, and Abilities: Strong customer service orientation with attention to quality and detail
- Knowledge, Skills, and Abilities: Ability to manage multiple priorities and time‐sensitive deadlines
- Knowledge, Skills, and Abilities: Organized, proactive approach to referral management
- Knowledge, Skills, and Abilities: Ability to work independently while collaborating effectively with cross‐functional teams
- Knowledge, Skills, and Abilities: Strong judgment, discretion, and accountability
- Knowledge, Skills, and Abilities: Flexibility to work overtime or varied schedules when needed
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