REFERRAL NETWORK SPLST 1

Process incoming referrals from providers and clinical staff, coordinating appointment scheduling and follow-up calls for patient care. Research required information, resolve customer issues, and escalate priority tasks per department workflows. Complete non-urgent referrals within established timeframes by interacting with office management, specialists, and insurance companies. Fax completed forms, lab results, and patient demographics to physicians and consultants while documenting all encounters in the EMR system. Screen calls, take messages, and maintain strict confidentiality while complying with administrative workflows and policies. Communicate any delays impacting patient quality to management and participate in continuing education.