Referral Intake Coordinator
$52,000–$62,400 year
On-siteTacoma, Washington, United States
Job Summary
Review and process home health referrals for completeness, accuracy, and appropriateness while verifying insurance eligibility, benefits, authorizations, and coverage requirements. Ensure compliance with state, federal, and payer intake standards by obtaining physician orders, face-to-face documentation, and supporting clinical records. Coordinate referrals with hospitals, physician offices, community partners, and marketing teams to resolve missing documentation and manage entries within Home Care Home Base (HCHB) systems. Maintain positive relationships with referral sources and support efficient daily intake operations to meet census and quality goals. This role requires weekend coverage rotation and 2+ years of healthcare intake experience.
Required Qualifications
- 2+ years of experience in healthcare intake, referral coordination, or patient access
- Ability to communicate professionally with physicians, referral sources, marketers, and payors
- Strong organizational skills and ability to manage multiple referrals simultaneously
- Detail-oriented with a focus on compliance, accuracy, and timely processing
- Customer-focused with the ability to market services assertively and tactfully
- Must be available to cover some weekend hours on a rotation basis
Desired Qualifications
- Home Health and/or Hospice intake experience
- Experience with Home Care Home Base (HCHB)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.