Referral Coordinator- WTO
On-siteMidland, Texas, United States
Job Summary
Manage and coordinate all incoming patient referrals, including electronic, faxed, and telephone sources, ensuring necessary documentation and insurance information are obtained. Review referrals for completeness, determine the appropriate orthopedic provider based on diagnosis and scheduling guidelines, and facilitate timely appointments while identifying urgent cases requiring expedited evaluation. Track referrals from receipt through scheduling completion, follow up on unscheduled patients, and monitor referral patterns to identify leakage or lost opportunities. Serve as the primary contact for referring offices, communicating status updates, requesting additional records, and conducting periodic visits to strengthen relationships and gather feedback. Assist staff with telephone inquiries and troubleshoot scheduling barriers to ensure patients do not experience unnecessary delays in care.
Required Qualifications
- High school diploma or equivalent
- Must be able to stand, walk, sit, stoop, reach, lift, see, speak and hear
- Lifting limited to 35 lbs. for clinical staff and to 50 lbs. for non-clinical staff
- Must use an assisted-lift device or get another individual(s) to assist with the lift that is over these maximum limits
Desired Qualifications
- Previous experience in a physician practice, referral coordination, scheduling, medical office, patient access, or healthcare setting
- Orthopedic or specialty practice experience
- Knowledge of medical terminology and healthcare referral processes
- Strong organizational skills with the ability to manage and track a high volume of referrals
- Excellent verbal and written communication skills
- Strong customer service and relationship-building skills
- Comfortable conducting outreach and meeting directly with referring physician offices
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