Referral Coordinator/Receptionist - Infectious Disease Stamford
On-siteStamford, Connecticut, United States
Job Summary
Greet and direct visitors and patients courteously while obtaining and verifying demographic information, collecting co-pays, and updating insurance details. Answer and screen incoming calls to triage urgent inquiries, schedule appointments, and manage the referral process by assembling clinical background information, conducting pre-authorizations, and reviewing expectations with patients. Maintain order in document processing areas, manage incoming and outgoing mail, and ensure timely follow-up on all open referrals. Perform opening and closing duties, photocopy, fax, and distribute documents while adhering to the Code of Conduct and completing required training.
Required Qualifications
- High School Diploma
- Minimum of three years of related front office experience
- Experience in a healthcare setting
- Strong interpersonal skills
- Organizational skills
- Effective communication skills
- Verbal English proficiency
- Written English proficiency
- Ability to function independently with minimal supervision
- Computer skills
- MS Office Word
- MS Office Excel
- Phone skills
- Customer service skills
- Knowledge of office equipment operation
- EMR knowledge
- Telephone system knowledge
- Fax machine knowledge
- Copy machine knowledge
- Ability to handle sensitive and confidential information
- Ability to perform complex administrative tasks
Desired Qualifications
- Front office experience preferred in a healthcare setting
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