REFERRAL COORDINATOR

Referral Coordinator supports care delivery teams by coordinating patient referrals to other healthcare providers and organizations, ensuring timely access to referred resources, facilitating appointment coordination, obtaining necessary reports, and performing post-appointment follow-up. Responsibilities include processing referrals within priority-based timeframes, obtaining health plan pre-authorizations as needed, providing required documentation to referred entities, updating and tracking referrals in the EHR, coordinating appointment scheduling with patient advocacy to ensure timely attendance, delivering high-value customer service for patient inquiries, ensuring timely receipt of specialist/post-appointment reports, and contributing to Lean and quality-improvement activities. Required qualifications emphasize medical terminology, health-care experience (minimum two years), strong communication and organizational skills, familiarity with regulatory requirements, proficiency with MS Office and project-management tools, and experience with EHR systems (eClinicalWorks or equivalent). This role is full-time and non-exempt, located in Chula Vista, CA.