Referral Coordinator Espanola NM

Complete, verify, and submit all records, forms, and insurance pre-authorizations on time while following healthcare laws, HIPAA guidelines, and patient privacy rules. Answer patient questions, schedule appointments, and provide clear instructions using the eCW database and EMR system to update provider lists and log referral data. Send medical data to outside clinics, transfer related phone calls, and monitor referrals to ensure patients attend appointments and records are returned. Contact patients who miss appointments and document reasons, while providing psychosocial support to individuals, families, and groups with chronic, acute, or terminal illness. Handle other assigned duties and travel if required. Fluently bilingual in English and Spanish.