Referral Clerk
On-sitePortsmouth, Virginia, United States
Job Summary
Review referrals for administrative completeness, determine patient eligibility, and schedule medical appointments for referred care. Utilize the MHS GENESIS system to retrieve and upload external medical documentation (Clear and Legible Reports) from outside clinical practices, contacting providers via phone, fax, and secure mail to ensure timely chart updates. Provide general instructions to patients and MTF personnel regarding referral procedures and track results returned to referring providers within required timelines. Calculate metrics and compile monthly reports using the referral tracking data collection tool. Maintain accurate records in accordance with HIPAA, TRICARE, and DoD regulatory standards while supporting continuity of care for service members.
Required Qualifications
- U.S. Citizen
- High School Degree or GED
- Basic Life Support (BLS) certification from the American Heart Association or the American Red Cross
- Must pass TB Test
- Subject to a background/security investigation
- Willingness to comply with DHA vaccination requirements
- Pre-employment drug screening
- Ability to maintain good personal hygiene and present a well-groomed and professional appearance
- Adequate stress management skills
- Ability to perform long periods of sedentary activity involving intense concentration and repetitive manual tasks
- Ability to walk, stand, bend, and lift multiple files
- Ability to work in a rapidly changing pace environment
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