Recruiter & Client Success Specialist
RemoteUnited States or Colombia
United States or ColombiaRemoteFull TimeMid Level
Full TimeMid Level
Job Summary
Support clients via email, phone, and Zoom with fast, solution-oriented communication to troubleshoot issues and guide platform usage. Lead onboarding conversations, create follow-up emails and Loom videos, and manage ticket workflows in HubSpot. Help clients apply hiring best practices by addressing recruitment challenges, identifying feature requests, and ensuring clear adoption of our tools. Balance urgency with empathy to resolve platform questions and hiring-process obstacles while tracking support activity and driving renewals.
Required Qualifications
- recent experience as a recruiter
- C2 Proficient / Near-native "Perfect non-native" level; very close to native
- recruiting or talent acquisition experience
- Strong understanding of the hiring process, including screening, interview workflows, candidate experience, and hiring best practices
- Strong written and verbal communication skills
- Ability to explain complex ideas in simple, practical terms
- Highly organized with strong follow-through
- Comfortable using technology, CRMs, and AI tools
- Able to balance urgency, empathy, and problem-solving
Desired Qualifications
- Agency recruiting with diverse recruiting experience is preferred over in house recruiters
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