Recovery Support Volunteer - With Duty Support
On-siteWimborne Minster, England, United Kingdom
Job Summary
Support people engaged in recovery by facilitating structured and unstructured group work programmes, conducting welfare check-in calls, and providing brief interventions focused on harm reduction. Act as a first point of contact for individuals, professionals, or family members to take referrals and use the Halo case management system to document sessions and support team audits. Identify and report any concerns or risks to Duty staff, offering potential one-to-one support from assessment through ongoing recovery once competent. Maintain professional boundaries, adhere to policies, and complete relevant training while working as part of a team within Waythrough's Devon drug and alcohol service.
Required Qualifications
- Welcoming, friendly and an ability to put other people at ease
- Good IT skills
- Good written communication skills
- Non-judgmental towards people facing challenges in their lives, including around drug and/or alcohol use and/or mental health
- Confident to contact people by email / phone
- Good time keeping
- Able to work as part of a team, on own initiative and to instruction
- An understanding of Waythrough
- A genuine interest in being part of the mission and vision of Waythrough
- Ability to maintain professional boundaries, adhere to Waythrough policies and media guidelines, engage in supervision, and complete relevant training
Desired Qualifications
- Potential to offer 1-1 support to individuals and hold a small caseload; from point of assessment through to ongoing recovery support – once confident and competent to do so, and alongside the support and guidance of your supervisor
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