Recovery Support Coordinator
$45,000–$47,000 year
HybridNewport News, Virginia, United States
Job Summary
Collaborate with a multidisciplinary care team to coordinate treatment engagement and seamless care across clinical, social, and community settings for a panel of 160-180 members. Build trusted relationships with members to drive change through empathy, motivational interviewing, and individual coaching on recovery goals. Support unengaged members with intensive outreach and assist new members in transitioning into the care model. Provide in-person, virtual, and telephonic support while linking members to healthcare, behavioral health, and community resources. Navigate practical systems such as insurance, pharmacy, and housing to remove barriers to care. Maintain accurate documentation in the electronic health record and manage referrals and releases of information. Deliver outstanding customer service and participate in weekly interdisciplinary team meetings. Work Monday through Thursday with evening shifts, reporting to the Recovery Operations Supervisor.
Required Qualifications
- High school diploma
- Reliable internet access (50M download / 10M upload) and strong WiFi
- Valid driver's license and access to a vehicle (if role includes community travel)
- Must meet state-specific background screening and pre-employment requirements (which may include fingerprinting, drug testing, CPR/First Aid, or health screening)
Desired Qualifications
- Associate's degree in Social Services, Human Services, Psychology, or related field
- Bachelor's degree in related field (Virginia and Tennessee)
- Associate's degree with one year experience; or MHRT/C or Community Health Worker certification (Maine)
- Peer Support Specialist / Peer Recovery Coach certification
- Minimum of two (2) years' experience in case management, care coordination, peer support, or a related field
- Experience working with individuals with substance use or mental health challenges
- Experience using Electronic Health Records (EHR)
- Proficiency in G-Suite, email, electronic medical records, and other digital tools
- Strong interpersonal and communication skills, with the ability to build trust and motivate members in recovery
- Knowledge of recovery-oriented care, harm reduction, motivational interviewing, and trauma-informed practices
- Ability to identify and navigate and connect members to appropriate community resources and support systems
- Excellent organizational and time-management and problem-solving skills, with the ability to handle multiple priorities
- Ability to maintain confidentiality, professional boundaries, and a high standard of ethics
- Strong problem-solving skills and adaptability in a team-based environment
- Commitment to Groups' mission and values, including member-centered care and recovery support
- Ability to work evenings or flexible hours as needed
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