Recovery Service & Redemption Representative - ESC
$49,500–$60,500 year
HybridEtobicoke, Ontario, Canada
Job Summary
Answer incoming calls professionally, identify customer needs, and provide solutions while de-escalating challenging situations independently. Coordinate redemption appointments by managing the in-house calendar and facilitating scheduling with Recovery Representatives. Obtain required documentation, complete redemption paperwork accurately, and ensure company obligations are met. Apply all applicable rules and compliance standards while supporting corporate quality control and continuous improvement initiatives. Perform administrative and quality-related tasks as required. This role requires post-secondary education and a background in Collections, with 3+ years of customer service experience. The position offers a hybrid work arrangement and a salary range of $49,500 - $60,500.
Required Qualifications
- Post-secondary education
- Background in Collections
- 3+ years of customer service experience
- Proven ability to handle difficult conversations and de-escalate conflict
- Strong reading comprehension
- Basic mathematical skills
- Excellent verbal and written communication skills
- Professional telephone etiquette
- Ability to think quickly
- Ability to stay calm under pressure
- Ability to manage tight deadlines
- Strong attention to detail
- Organizational skills
- Sound judgment
- Proficiency with Windows
- Proficiency with Microsoft Outlook
- Proficiency with Microsoft Word
- Proficiency with Microsoft Excel
- Proficiency with general office equipment
- Hybrid work arrangement (in-office and remote work)
Desired Qualifications
- Experience within Collections
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