Recovery Patient Engagement Associate II
$49,920–$54,080 year
Hybrid · Texas, United States or Florida, United States
Job Summary
Remote Recovery Patient Engagement Associate II to enroll and re-engage children and caregivers into Imagine Pediatrics’ program. Responsibilities include telephonic outreach to caregivers of attributed patients, handling inbound calls from caregivers, health plan service coordinators, and hospital discharge planners, driving enrollment and engagement outcomes with high-volume outbound outreach, conducting research on patients to identify barriers, collaborating with healthcare professionals and cross-functional teams, and developing knowledge of the SSI program to support eligibility outreach. Requires 2+ years of healthcare-related experience, centralized contact-center skills, strong communication, and bilingual Spanish. Role is remote with 10-15% travel to provider offices in Texas and Florida; hourly range $24-$26 with benefits and bonus eligibility.
Required Qualifications
- 2+ years of healthcare experience in care coordination, community health, patient engagement, customer service, or sales.
- Proven success in a centralized contact center environment.
- Strong aptitude for documentation; prior experience with a CRM platform is a plus.
- Stellar active listening and communication skills; ability to tailor value proposition to various audiences with different needs and overcome more complex objections.
- Strong ability to build trust & relationships with key stakeholders, including caregivers & other healthcare organizations.
- Bilingual Spanish required.
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