Recovery Patient Engagement Associate II
$49,920–$54,080 year
Remote · Texas, United States or Florida, United States
Job Summary
Remote role in TX/FL with 10-15% travel to provider offices. Responsible for enrolling and re-engaging children and caregivers into Imagine Pediatrics’ program via high-volume outbound outreach, handling inbound calls, coordinating onboarding, and conducting research to understand healthcare needs. Collaborates with health plans, PCP offices, Community Health Workers, RNs, and other teams to drive enrollment and engagement, including embedded outreach at sites as appropriate. Requires strong communication, relationship-building with caregivers and stakeholders, adaptability in a startup environment, and Spanish bilingual capabilities. Compensation includes $24-$26/hour plus annual bonus and benefits; travel in-field when necessary.
Required Qualifications
- 2+ years of healthcare experience in care coordination, community health, patient engagement, customer service, or sales
- Proven success in a centralized contact center environment
- Strong aptitude for documentation; prior experience with a CRM platform is a plus
- Stellar active listening and communication skills; ability to tailor value proposition to various audiences with different needs
- Bilingual Spanish required
- Access to reliable transportation; willingness to spend time in the field when necessary
- Reliable internet access required
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