recoveries operational (Colima)
On-siteColima, Colima, Mexico
Job Summary
Manage and recover overdue credit portfolios through telephone, mail, and judicial channels while negotiating payment agreements with clients. Analyze client financial situations to determine recovery viability, document all interactions in systems, and track payment commitments. Collaborate with legal teams for judicial recoveries and generate periodic reports on portfolio status and recovery results. Ensure compliance with internal recovery policies and identify process improvement opportunities. Requires a degree in economic-administrative fields, two years of experience in debt recovery or credit management, and proficiency in Microsoft Office. Based in Colima, this role supports BBVA's global mission of inclusive growth and financial transformation.
Required Qualifications
- Licenciatura en áreas económico-administrativas (Contaduría, Administración, Finanzas, Derecho o afín)
- Experiencia mínima de 2 años en recuperación de cartera, cobranza o gestión de crédito, preferentemente en el sector bancario o financiero
- Conocimiento sólido de productos y servicios bancarios
- Habilidad para la negociación y persuasión
- Capacidad de análisis y resolución de problemas
- Orientación a resultados y cumplimiento de metas
- Dominio de herramientas de Microsoft Office (Excel intermedio-avanzado)
- Excelente comunicación oral y escrita
- Disponibilidad para trabajar en Colima y realizar visitas a clientes si la operación lo requiere
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