Recoveries Agent
On-site · Cape Town, Western Cape, South Africa
Job Summary
Recoveries Agent responsible for managing and recovering written-off accounts in a bank, conducting timely follow-ups with customers and external stakeholders, and maintaining audit-ready records. Responsibilities include administering recoveries portfolios, resolving balances and disputes with debt purchasers and collectors, liaising with internal teams and attorneys, ensuring compliance with POPIA and NCR, generating reports, and contributing to process improvements in a high-pressure, target-driven environment. Requires strong administrative skills, attention to detail, effective communication, and proficiency in collections systems, Microsoft Office, and data analytics.
Required Qualifications
- 3 to 5 Years previous experience in recoveries, collections, or a financial services and/or banking environment.
- Exposure to written-off accounts and/or debt sale-related queries will be advantageous.
- Experience in managing tight turnaround times on recoveries and debt sale-related queries.
- Ability to participate in outcomes-based meetings with External Debt Collectors.
- Strong administrative skills with high attention to detail and accurate record-keeping.
- Proven ability to manage consistent follow-ups in a target-driven, pressurised environment.
- Good communication skills for professional interaction with customers and stakeholders.
- Ability to investigate and resolve account discrepancies and customer queries.
- Competence in using collections systems, Microsoft Office, and reporting tools.
- Sound understanding of compliance requirements, including POPIA, and relevant credit legislation.
- AI & data analytics proficiency essential.
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