Records- Team Lead Family
$24,960–$24,960 year
Remote · Mexico or Argentina
Job Summary
Lead and supervise the daily operations of Tier 1 and Tier 2 Records teams within a remote, full-time contractor role at a law firm. Oversee task assignments, SOP adherence, FOIA and FBI/USCIS document workflows, and the retrieval/upload of records. Conduct internal audits for quality/compliance, provide coaching and refresher training, monitor KPIs, and coordinate with Admin, Evidence, and CSC. Ensure proper naming, storage, and filing in Google Drive and Litify; stay informed on platform limitations and mitigate submission delays. Strong emphasis on process improvement, data accuracy, and confidentiality within a high-volume legal operations environment.
Required Qualifications
- 2+ years of legal administrative or records experience
- 1+ year of experience in a team lead, coordinator, or supervisory capacity
- Strong knowledge of FOIA, FBI, and USCIS documentation processes
- Proficient with Litify, Google Workspace, and RingCentral
- Excellent organizational skills and attention to detail
- Effective communicator with strong problem-solving abilities
- Ability to manage multiple deadlines in a high-volume, process-driven environment
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