Records Support Associate I (ACTIVE SECRET CLEARANCE REQUIRED)
$44,346–$44,346 year
On-siteWashington, United States
Job Summary
Digitally scan and perform image quality control functions for Passport Applications, Lookout Records, and Consular Vital records. Work with the Resource Management Office on repatriation loan debt programs and enter passport holds into the Department's lookout system. Communicate with DHHS regarding passport holds for child support owed. Identify proper filing systems for incoming records including Consular Reports of Birth and Death, Lookout files, and miscellaneous documents. Perform quality control functions, facilitate data integration into PPT databases, and ensure record integrity. Review and correct discrepancies in PRISM records and database processing systems. Monitor data file transfers from domestic and foreign agencies to HQ. Reconcile processing errors in data submissions and database uploads. Assist in issuing certified copies of Consular Reports of Death and marriage certificates. Operate electronic database systems to process, search, track, and modify Passport Directorate records. Respond to requests from Passport Agencies, HQ offices, overseas posts, and external agencies regarding passport records. Perform routine searches using PIERS, PRISM, PLOTS, and Master Index systems. Coordinate daily requests for records unavailable within data systems. Assist with special projects as requested by the Government.
Required Qualifications
- Active Secret Level Security Clearance
- HS diploma or GED
- Three (3) years of office experience in a high-volume production environment
- Two (2) years of experience utilizing a variety of office software, specifically: MS Word, MS PowerPoint, MS Excel, and MS Outlook
- Possess SECRET level security clearance
Desired Qualifications
- Excellent data entry skills
- Excellent filing and file retrieval skills
- A basic knowledge of the current passport data systems, and the ability to determine the quality and correctness of data and images
- Possess good organizational skills
- Ability to learn and recall information about Passport application procedures and the laws and regulations pertaining to Passport requirements
- Ability to demonstrate excellent customer service skills, and effectively communicate orally and through written correspondence to a wide audience
- Ability to effectively and politely comprehend and communicate the requirements of a vital record in a professional and courteous manner
- Ability to communicate with the public both over the telephone and via written means
- Ability to maintain composure and objectivity in stressful situations and in dealing with multiple inquiries
- Ability to understand the operation, practices, and procedures of general automation software
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